Privacy Policy
At I-5 Stops, we're committed to protecting your privacy while providing the best travel experience along the I-5 corridor.
Privacy-First Location
Your location data is processed locally first, with granular privacy controls
Minimal Data Collection
We only collect data necessary to provide our travel services
Your Data, Your Control
Export or delete your data anytime with one-click controls
No Data Sales
We never sell your personal information to third parties
Account Information
- Authentication Data: Email address, encrypted authentication tokens (via Clerk)
- Profile Information: Name, profile photo (optional), user preferences
- Communication: Email preferences for notifications and updates
Location Information Privacy Controls Available
- Current Location: GPS coordinates when you enable location services
- Location History: Travel patterns along I-5 for personalized recommendations
- Geofencing Data: Entry/exit timestamps for I-5 stops and businesses
- Travel Direction: Northbound/southbound detection for relevant suggestions
- Anonymous Traffic Analytics: Aggregated traveler counts and traffic density by geographic zones (no personal identifiers)
Privacy First: You control location accuracy (high precision, general area, or approximate), sharing duration (1-8 hours), and data retention (1 hour to 30 days).
Usage Information
- Search History: Business searches and filters (limited to 50 recent searches)
- Business Interactions: Favorites, reviews, photos uploaded
- App Usage: Page views, feature usage, session duration
- Device Information: Browser type, operating system, viewport size
- Anonymous Session Tracking: Anonymous visitor activity for live traveler statistics (no personal identifiers stored)
Anonymous Visitor Analytics GDPR Compliant
- Session Activity: Anonymous page views and interactions (5-minute retention windows)
- IP Geolocation: City-level location approximation for live I-5 traveler display
- Real-time Connections: WebSocket connections for live activity tracking
- Traffic Patterns: Aggregated visitor flow data for I-5 corridor insights
Privacy Protection: No personal identifiers are stored, sessions auto-expire after 5 minutes of inactivity, and all location data is aggregated to city-level precision only.
Opt-Out Available: You can completely disable anonymous visitor tracking through the privacy notice on our homepage or by contacting support@i5stops.com. When disabled, you won't contribute to live traveler statistics.
Communication Data
- Push Notifications: Device tokens for location-based alerts and deals
- Email Communications: Transactional emails, newsletters (with consent)
- Customer Support: Support tickets, feedback, and correspondence
Core Services
- Find nearby gas stations, restaurants, and hotels
- Provide turn-by-turn directions to I-5 businesses
- Show real-time availability and hours
- Enable user reviews and photo sharing
Personalization
- Remember your search preferences and history
- Suggest relevant businesses based on travel patterns
- Send location-based deals and notifications
- Improve recommendations over time
Safety & Security
- Detect and prevent fraudulent activities
- Verify business claims and reviews
- Ensure data integrity and security
- Comply with legal requirements
Product Improvement
- Analyze usage patterns to improve features
- A/B test new functionality
- Monitor performance and fix bugs
- Develop new travel services
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Scenarios
Service Providers
We share limited data with trusted service providers who help us operate I-5 Stops:
- Clerk: Authentication and user management (GDPR & SOC 2 compliant)
- Supabase: Database hosting and real-time features (SOC 2 Type 2)
- Cloudflare: CDN, security, and performance optimization
- Resend: Transactional email delivery
Business Partners
With your consent, we may share anonymized traffic data with:
- I-5 businesses to help them understand visitor patterns (traffic density, direction trends, visit timing)
- Travel industry partners for joint services
- Research organizations studying travel patterns
Legal Requirements
We may disclose information when required by law or to:
- Respond to legal process or government requests
- Investigate potential violations of our Terms of Service
- Protect the safety and security of our users
- Prevent fraud or other illegal activities
Security Measures
Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls
Role-based access with multi-factor authentication for our team
Regular Audits
Security assessments and penetration testing
Incident Response
24/7 monitoring and rapid incident response procedures
Data Retention
| Data Type | Retention Period | User Control |
|---|---|---|
| Location Data | 1 hour - 30 days (configurable) | Full control via privacy settings |
| Search History | Until deleted (max 50 searches) | Delete anytime |
| Account Data | Until account deletion | Export or delete account |
| Usage Analytics | 24 months (anonymized after 90 days) | Opt-out available |
| Anonymous Traffic Analytics | 24 months (no personal identifiers stored) | Zone-based data only |
| Visitor Session Tracking | 5 minutes (auto-deleted after inactivity) | Full opt-out available |
International Transfers
Your data is primarily stored in the United States on servers maintained by our SOC 2 compliant partners. When data is transferred internationally, we ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs) for EU data protection
- Adequacy decisions where applicable
- Additional security measures for sensitive location data
Privacy Controls
Location Settings
- • Privacy level (anonymous, visible, full sharing)
- • Location accuracy (precise, general, approximate)
- • Sharing duration (1 hour to permanent)
- • Auto-delete settings
Notifications
- • Location-based deal alerts
- • Business update notifications
- • Email newsletter preferences
- • Push notification controls
Data Management
- • Export all your data
- • Delete specific data types
- • Clear search history
- • Delete account entirely
Analytics
- • Opt out of usage analytics
- • Control business data sharing
- • Anonymous contribution settings
- • Marketing preferences
Legal Rights (GDPR, CCPA, and Beyond)
Right to Access
Request a copy of all personal data we have about you
Right to Portability
Export your data in a machine-readable format
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ("Right to be Forgotten")
Right to Object
Object to processing for direct marketing or legitimate interests
How We Use Cookies
| Cookie Type | Purpose | Duration | Control |
|---|---|---|---|
| Essential | Authentication, security, core functionality | Session/30 days | Required |
| Functional | Remember preferences, settings | 1 year | Optional |
| Analytics | Usage statistics, performance monitoring | 2 years | Opt-out available |
Local Storage
We use browser local storage for:
- Location privacy preferences and consent
- Search history backup (when database unavailable)
- User interface preferences
- Session management and authentication state
Your Control: You can clear local storage through your browser settings or our data management tools.
Age Restriction
I-5 Stops is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at privacy@i5stops.com.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Sending an email notification to your registered email address
- Displaying a prominent notice in the I-5 Stops app
- Posting an updated version on our website with a new effective date
Your Continued Use: By continuing to use I-5 Stops after we post changes to this Privacy Policy, you agree to the updated terms. If you disagree with the changes, you may delete your account at any time.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries
Data Protection Officer (EU)
Response Times
- • General inquiries: 2-3 business days
- • GDPR requests: Within 30 days (as required by law)
- • CCPA requests: Within 45 days (as required by law)
- • Emergency data deletion: Within 24 hours
This Privacy Policy is written in plain English to ensure transparency and understanding. For legal definitions and detailed technical information, please contact our privacy team.
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